Support
Welcome to Prime Wear Support. We're here to help you with anything you need.
📧 Email Support
For all inquiries:
We respond within 2-4 business hours Monday-Friday.
📞 Phone Support
+1 402 876 0404
Monday - Friday, 9 AM - 6 PM CST
⏱️ Response Times
- 🔴 Urgent issues (payment, download failures) — within 1 hour
- 🟡 General questions — within 4 hours
- 🟢 Feature requests — within 24 hours
🔧 Common Issues
I didn't receive my download link
Check your spam folder first. If you still don't see it, email us with your order number. We'll resend within 30 minutes.
My download link is not working
Try a different browser (Chrome, Firefox, Safari). If the issue persists, email us — we'll send a fresh link.
I need a refund
Email us at support@primewearllc.tech with your order number and reason. See our Refund Policy for details.
Can I get an invoice for my purchase?
Yes! Email us with your order number and billing details, and we'll send a PDF invoice within 24 hours.
The product file is corrupted
Please email us with the product name and what error you're seeing. We'll investigate and fix within 24 hours.
💬 Live Chat
Live chat is available Monday-Friday, 9 AM - 6 PM CST (bottom-right corner of website).
📋 Before You Contact Us
To help us resolve your issue faster, please include:
- Your order number
- The email used for purchase
- A clear description of the issue
- Screenshots (if applicable)
🏢 Business Inquiries
For partnerships, bulk orders, or licensing:
📍 Mailing Address
Prime Wear LLC
3016 Barrybrook Ct
Springfield, IL 62702
United States
Follow Us
Stay updated with new products and exclusive offers: