Return and Refund Policy

Last Updated: October 3, 2026

At Prime Wear LLC, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

1. Digital Products Refund Policy

All products sold on primewearllc.store are digital products (AI prompts, templates, SaaS toolkits, design assets, etc.). Because digital products are delivered instantly and cannot be "returned," we have a specific refund policy:

✅ Eligible for Refund (Within 30 Days)

  • Product was not delivered or download link failed
  • Product is significantly different from what was described
  • Product file is corrupted or unusable
  • Duplicate purchase (bought same product twice)
  • Technical issues that we cannot resolve

❌ Not Eligible for Refund

  • Change of mind after download
  • You no longer need the product
  • You expected different results or outcomes
  • You don't have the required software/skills to use it
  • Request made after 30 days of purchase

2. How to Request a Refund

To request a refund, email us within 30 days of purchase:

📧 support@primewearllc.tech

Please include:

  • Order number (from your confirmation email)
  • Product name
  • Reason for refund request
  • Screenshot of the issue (if applicable)

3. Refund Processing Time

Once approved, refunds are processed within 5-10 business days. The amount will be credited to your original payment method.

4. Chargebacks

Please contact us before initiating a chargeback with your bank. We will resolve the issue quickly and fairly. Unnecessary chargebacks may result in account suspension.

5. Subscription Refunds

If you purchased a SaaS subscription:

  • Cancel anytime from your account dashboard
  • No refund for partial months already used
  • Access remains active until the end of the current billing period

6. Bundles & Discounted Items

Bundle purchases and discounted products are eligible for refund only if the entire bundle is returned, and only within the 30-day window.

7. Exceptions

We reserve the right to deny refunds in cases of:

  • Suspected fraud or abuse
  • Excessive refund requests from the same customer
  • Violation of our Terms of Service

8. Contact Us

Prime Wear LLC
3016 Barrybrook Ct
Springfield, IL 62702
United States

📧 Email: support@primewearllc.tech
📞 Phone: +1 402 876 0404

This policy does not affect your statutory rights under applicable consumer protection laws.